Frequently Asked Questions

Here you will find documents and answers to many of the most commonly asked questions about shopping on Sela.

GENERAL

  • What’s the deal with this store?

This is the official Sela Shopping store. We pride ourselves in delivering unbeatable prices without hefty markups and undiluted quality standards.

  • Which countries and currencies do you support?

We ship everywhere in Africa and beyond, you can convert from our standard currency to your local currency using the currency converter tool located in the upper most part of our store. If your country isn't available you can use the prevailing live market rates easily found online to figure a rough estimate of what the costs will be in your local currency.

  • How can I trust buying on your site?

You are protected every time you place an order on our site. Sela Shopping is certified Level 1 PCI DSS compliant. We have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work tirelessly to ensure our shopping cart software and e-commerce hosting is secure. We are also McAfee secured from malware and other potential online intrusions.

  • Is there a checkout limit?

No, you can buy as many products as you wish.

  • How can I track my orders?

Click on the tracking page on our main menu to track your product status. Please note not all products are available for tracking however we fulfill all orders within 2 business days and can assure you your purchase is well on the way.

  • I purchased an item, but did not receive an email confirmation. What do I do?

If you have placed an order and have not received an order confirmation email, please check to see if we have the correct email address associated with your account. To verify your email address, go to the Account Tab → My Profile.

  • Can I resell your products?

You have permission to sell the product to other people and keep 100% of the profits. 

 

ACCESSIBILITY

  • I am having problems accessing your store. Some of the pages look weird. Am I using the right browser?

As we use some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access our store:

  1. Microsoft Internet Explorer Version 10 onwards.

Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

  1. Mozilla Firefox Version 10 onwards.

Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

  1. Google Chrome Version 12 onwards.

Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that JavaScript and Cookies are enabled on your browser.

SHIPPING

  • How do you ship my orders/ what shipping carriers do you use?

Your orders are sent via EMS, DHL, China Post, TNT or FedEx

  • How long will it take for my order to arrive after I make payment?

Your order will be fulfilled within 24-48 hours. Customers should expect to receive their orders within five 12 to 40 working days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order. We have a 60 day delivery guarantee.

  • What happens if there's been a delivery mishap to my order? (Damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under this category should not be thrown away before taking photo proof and emailing the photo of the affected product and your invoice or any other relevant order details.

  1. In the event of damaged products received, we will require photo proof of the affected products and related receipts in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo.
  1. In the event of lost mail, we will try to locate the relevant delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.
  • How can I change my shipping address?

By default, the last used shipping address will be saved into to your account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

  • Do you ship to PO Boxes?

Yes, we support shipping to PO boxes.

PAYMENTS

  • What are the payment methods available?

At the moment, we only accept Amazon Pay and Credit/Debit cards. (Visa, MasterCard, American Express, JCB, Discover, Diners Club)

  • How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

  • Why must I make payment immediately at checkout?

Product purchases are on a ‘first-come-first-served’ basis.

  • How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

 

OTHER

  • I purchased an item, but did not receive an email confirmation. What do I do?

If you have placed an order and have not received an order confirmation email, please check to see if we have the correct email address associated with your account. To verify your email address, go to the Account Tab → My Profile. You can also email us at selaafrica@yandex.com

For any other queries or concerns please don’t hesitate to e-mail us.